Privacy Policy
Msafiri Space Ltd.

Website: www.msafirspace.com
Effective Date: 01st October 2024

Msafiri Space Ltd. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the Data Protection Act, 2019 of Kenya. By using our services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We collect personal information that is necessary to provide our services, which may include:

• Personal Information: Full name, contact information (phone number, email address), physical address, nationality, and identification documents (e.g., passport details for booking).
• Travel Information: Travel preferences, accommodation choices, flight details, and itineraries.
• Payment Information: Credit card details, billing address, and transaction history for payment processing.
• Website Usage Information: Information collected through cookies, including IP addresses, browser type, pages visited, and time spent on the website.

2. How We Use Your Information

The personal information we collect is used to:

• Process Bookings: Facilitate accommodation bookings, travel logistics, and tour packages.
• Personal Concierge Services: Handle special requests and personalize your travel experience.
• Customer Support: Respond to inquiries and provide customer service.
• Payment Processing: Securely process payments for the services you book with us.
• Marketing and Communication: Send you promotional offers, updates about our services, and travel tips, if you opt-in for such communications.
• Legal and Compliance: Comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

Msafiri Space Ltd. does not sell, rent, or trade your personal information. However, we may share your information with trusted third parties in the following circumstances:

• Service Providers: We share your data with partners such as hotels, airlines, tour operators, and transport companies to fulfill bookings and other travel services.
• Payment Processors: Third-party payment processors for secure payment transactions.
• Legal Obligations: We may disclose your personal information if required by law, regulation, or a court order, or to protect the rights, property, or safety of Msafiri Space Ltd., our clients, or others.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

5. Your Rights

Under the Kenyan Data Protection Act, 2019, you have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You may request corrections to your personal information if it is inaccurate or incomplete.
• Deletion: You may request that we delete your personal data, subject to certain legal obligations.
• Objection: You have the right to object to the processing of your data for direct marketing purposes.
• Data Portability: Upon request, we will provide your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [your contact email].

6. Data Security

We take the security of your personal information seriously and use industry-standard security measures, including encryption and secure servers, to protect your data. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Cookies

Our website uses cookies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that collect information about your use of the website. You can modify your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Msafiri Space Ltd. does not knowingly collect personal information from children under the age of 18. If we become aware that we have collected such information without parental consent, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of any significant changes via email or other communication channels. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal data, please contact us at:

Msafiri Space Ltd.
Email: info@msafirispace.com
Phone: +254 722 888 534
Address: P.o Box 484 -90300, Kenya